Returns & Exchange Policy

Our Approach
At EmergingThread, we manufacture in small, considered batches. Because of this, we currently offer a limited exchange policy rather than open-ended returns — this helps us keep quality high and pricing fair for everyone.

Eligibility for Exchange
You may request an exchange within 3 days of delivery if:

  • The size doesn't fit (size exchange only, subject to stock availability)
  • You received a manufacturing defect or damaged item
  • You received the wrong product

Items must be:

  • Unworn, unwashed, and unused
  • With original tags and packaging intact
  • Accompanied by your order number and proof of purchase

Not Eligible for Exchange

  • Change of mind after wear
  • Items without original tags/packaging
  • Requests made after 3 days of delivery
  • Sale or clearance items (if applicable — remove if you don't plan discount drops)

Refunds
Since EmergingThread currently operates on a prepaid, exchange-first model, we do not offer monetary refunds except in cases where:

  • The exchanged size/item is out of stock and no suitable alternative exists
  • A defect cannot be resolved through replacement

In such cases, refunds are processed to the original payment method within 7–10 business days.

How to Request an Exchange

  1. Email us at support@emergingthread.com with your order number, photos of the item (for defects), and reason for exchange
  2. Our team will review and confirm eligibility within 24–48 hours
  3. Once approved, we'll share pickup/return-shipping instructions
  4. Replacement is dispatched once the original item is received and inspected

Return Shipping

  • Defective/wrong item: return shipping covered by EmergingThread
  • Size exchange (change of preference): return shipping cost borne by customer, unless otherwise stated